The Peoplecert ITILFNDv5 Exam with Desktop Practice Exam Software

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Peoplecert ITIL Foundation (Version 5) Sample Questions (Q110-Q115):

NEW QUESTION # 110
Which dimension of product and service management is concerned with relationships with other organizations that are involved in discovery, design and continual improvement of product?

Answer: C

Explanation:
The partners and suppliers dimension is the correct answer because it covers the relationships an organization has with other organizations involved in product and service management. These external organizations may contribute during discovery, design, build, transition, support, or continual improvement. ITIL emphasizes that modern organizations often rely on ecosystems rather than acting alone. This means they must manage contracts, shared responsibilities, dependencies, specialist expertise, performance expectations, and integration across the wider service network. Value streams and processes addresses workflows, not external relationships.
Information and technology focuses on data and enabling technologies. Organizations and people focuses on structure, competencies, leadership, and culture. Since the question specifically asks about relationships with other organizations involved in the lifecycle, the relevant dimension is clearly partners and suppliers.


NEW QUESTION # 111
Which of the following BEST describes an operating model?

Answer: A

Explanation:
An operating model is a conceptual and visual representation of how an organization works to co- create value with its customers, showing how its components and activities integrate and interact to deliver products and services.


NEW QUESTION # 112
Which will help solve incidents more quickly?

Answer: D


NEW QUESTION # 113
What is a digital product?

Answer: C

Explanation:
A digital product is a combination of an organization's resources based on digital technology and designed to offer value to consumers, so option C is correct. ITIL treats products as structured configurations of resources that can include software, infrastructure, data, interfaces, knowledge, and supporting capabilities. These products form the basis for digital services and help enable outcomes for consumers.


NEW QUESTION # 114
How should the ITIL Guiding Principle 'optimize and automate' be applied?

Answer: B

Explanation:
The guiding principle "optimize and automate" should be applied by optimizing processes before automating them, so option B is correct. ITIL warns against automating poor or unnecessary activities because automation can make waste faster and more expensive instead of improving value. Organizations should first understand the workflow, remove unnecessary complexity, simplify where possible, and confirm that the process supports desired outcomes. Only then should they automate appropriate parts of the work. Automation should complement human capabilities, not blindly replace people in every function. Some activities still require judgment, empathy, creativity, and contextual understanding. This principle reflects ITIL's broader emphasis on practicality, value, and continual improvement. Optimization ensures the work is worth doing, and automation then helps deliver it more efficiently, consistently, and at scale.


NEW QUESTION # 115
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